Shriners Hospitals for Children � Los Angeles is accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). JCAHO standards deal with hospital quality, safety-of-care issues, and the safety of the environment in which care is provided. SHC-LA is committed to meeting JCAHO standards in all these areas. Shriners has an open door policy, which means that anyone has the opportunity to address their concerns directly with hospital leadership.

Please contact Susan Quinn, Director of Performance Improvement / Quality Management at (213) 368-3322 to address any concerns. If the issue is not resolved by the hospital, you are free to contact JCAHO directly to raise your concerns:

Division of Accreditation Operations Office of Quality Monitoring

JCAHO
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Fax: 630-792-5636
email: complaint@JCAHO.org

In addition, SHC-LA will have an unannounced survey by the JCAHO every three years to assess our compliance to the standards.