Shriners Hospitals for Children in the U.S. are accredited by the Joint Commission, formerly known as JCAHO.  Joint Commission standards deal with hospital quality, safety of care issues and the safety of the environment in which care is provided.  Shriners Hospital in Spokane is committed to meeting Joint Commission standards in all of these areas. 

Shriners has an open door policy, which means that anyone has the opportunity to address their concerns directly with hospital leadership.  Please contact Tom Moerschel, Director of Performance Improvement, to address any concerns. 

If the issue is not resolved by the hospital, you are free to contact Joint Commission directly to raise your concerns:

Division of Accreditation Operations Office of Quality Monitoring
Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL  60181
Fax:  (630) 792-5636
Email: Complaint@JCAHOjointcommission.org

In addition, Shriners Hospitals for Children-Spokane will have an unannounced survey by the Joint Commission every three years to assess their compliance to the standards.